Prioritising enablers of EFQM based on manager performance: An integration of 360° evaluation and house of quality (HoQ)

Abstract

The purpose of this paper is to develop an integrated model of 360° approach and EFQM by House of Quality (HoQ) technique for evaluating the performance of managers toward organisational excellence. Iran Polyacryl Co. has been selected for examining the proposed model. The statistical population includes employees, customers, stockholders and company's manager and data has been collected using questionnaire. Findings imply a considerable gap between manager's self assessment and performance evaluation of employees, customers and stockholders. The major gaps are related to bottom-up communication with minimum value of -37.44 as weakness and strategic vision with maximum value of 67.73 as strength. Copyright © 2013 Inderscience Enterprises Ltd.