SSCM: Service Supply Chain Management

Abstract

Service Supply Chain Management (SSCM) is an analogous systems approach that is especially suitable for delivering mobile services. In this paper, customer-supplier duality has been demonstrated precisely and different examples have been presented for different bidirectional levels of service supply chains. The particular elements and impacts of SSCM have been addressed and its differences from manufacturing SCM have been highlighted. This paper implies that SCM in services is more complicated than in manufacturing. The major elements of SSCM which differentiate it from manufacturing have been emphasised. SSCM could provide considerable benefits to service organisations, including flexibility in delivery, dynamic scheduling and process orientation. © 2010 Inderscience Enterprises Ltd.