Does correlation matrix influence prioritisation of the results of house of quality? The case of a manufacturing company

Abstract

The aim of this article is to find whether correlation matrix influences prioritised results of house of quality (HOQ). For this purpose, prioritisation of EFQM enablers in the GasSouzan Company before and after computing correlation coefficients has been compared. First, the relationships among the criteria of the roof of HOQ which are the criteria of EFQM enablers have been determined and then, the correlation of each criterion has been calculated based on the priorities. Findings indicate that the correlation coefficients of criteria are close to each other and do not have considerable impact on the priorities. © Copyright 2017 Inderscience Enterprises Ltd.