Background
Type: Article

QUALITY PAPER evaluation and prioritization of service quality dimensions based on gap analysis with analytic network process

Journal: International Journal of Quality and Reliability Management (0265671X)Year: 4 August 2016Volume: 34Issue: Pages: 530 - 548
Dabestani R.Shahin A.a Saljoughian M.
a :University of Isfahan - IRAN(IR) - Isfahan
DOI:10.1108/IJQRM-04-2015-0050Language: English

Abstract