Integrating knowledge-responsibility-performance via supplier relationship management

Abstract

This paper is aimed to examine how knowledge management capabilities (KMC) and corporate social responsibility (CSR) affect operational performance (OP) through supplier relationship management (SRM) in the context of the oil and gas industry. Besides, the moderation role of management support (MS) was investigated. Previous studies have been fragmented in that they have neither provided a holistic view of a knowledge-responsibility-performance link, nor considered the catalysing role of SRM in the link. Based on the responses collected from a survey, structural equation modelling, along with a moderated-mediation approach, were used to examine the research model. The results indicate that KMC and CSR positively affect OP directly and indirectly through SRM. Moreover, MS acts as a moderator between KMC, CSR, and SRM. By using a comprehensive framework, this study offers insights into the literature on supply chain, CSR, and KM and explains the significance of SRM in catalysing the knowledge-responsibility-performance link. © 2021 Inderscience Enterprises Ltd.