A qualitative analysis and a conceptual model for organizational stupidity

Abstract

Purpose: In this study, the concept of organizational stupidity (OS) and different aspects of the OS is analyzed, and a conceptual model for the OS is proposed. Design/methodology/approach: The data for the OS study were collected by interviewing the employees of the Iran Revenue Agency (IRA), Isfahan Province Branch. The snowball method was used for sampling and data collection. The data collected from interviews are analyzed using MAXQDA (a software for qualitative data analysis). Findings: After analyzing the data, a conceptual model for the OS is proposed using the grounded theory (GT). The proposed model contains all factors influencing the OS and the relationship among them. The accuracy of the proposed OS model is confirmed using structural validity, external validity, descriptive validity and interpretive validity. The reliability of the proposed OS model is approved using the Holstie, Miles and Huberman reliability equation. The proposed model shows the casual conditions, interfering factors, contextual factors and main phenomena leading to OS and predicts the strategies and consequences of the OS. Originality/value: This model can be used to plan strategies for managing and reducing OS in organizations. © 2021, Emerald Publishing Limited.