Economic Research-Ekonomska Istrazivanja (1331677X)(1)
Nowadays, companies are able to obtain the key to success in global competition by choosing the right suppliers who are more align with their strategies. It is clear that applying appropriate attitudes and criteria have a great importance in choosing suppliers in the process of decision-making by chain managers and especially purchasing managers. In this study tried to apply Lean, Agile, Resilient and Green (L.A.R.G.) approach in a model designed to select the consistence supplier. Accordingly, at first, while reviewing and exploiting the literature, the most main logistics needs of the company concerned in the light of the objectives that followed on the fields of the LARG attitudes, are refined and selected, then their degree of significance is determined through Multi-Objective Performance Analysis (M.O.P.A.). The house of quality (H.O.Q.) matrix is applied to determine the importance degree of the technical characteristics of the suppliers and Taguchi loss function is applied to determine the degree of their performance deviation from the target value in each one of the technical characteristics (ultimate judgment about their competency). The considered suppliers are ranked based on the results of the loss function analysis. A sensitivity analysis was conducted to analyse the impact of different conditions on suppliers’ ranking and validation of the ranking results were Satisfied by applying the T.O.P.S.I.S. method. © 2019, © 2019 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.
International Journal of Services and Operations Management (17442370)31(1)pp. 77-97
The aim of this paper is to determine the priorities of product development strategies with respect to its supply chain flexibility in Esfahan Steel Co. For this purpose, attributes of supply chain flexibility have been extracted from literature and investigated in Esfahan Steel Co. Their weights have been calculated using multiple attribute decision making (MADM) techniques. Finally, product development strategies have been prioritised. According to the findings, the four priorities included the production of special rolled products, the production of special alloy steel ingots, the production of wide flange beam (size 24–30) and the production of rails strategies, respectively. Copyright © 2018 Inderscience Enterprises Ltd.
Journal of Internet Banking and Commerce (12045357)(Special Issue 5)
Purpose: Today, organizations are faced with unique challenges in the customers’ service sector. The current study intends to design the process of providing electronic services with the choice of electronic banking service for testing the proposed approach (using Quality Function Deployment). Design/methodology/approach: In this regard, a four-stage approach based on quality home design was used, which initially relates the needs of customers from bank electronic services to basic requirements of these services, and finally extends them to physical conditions and characteristics of equipment required for this category of services. The data needed in the study process were collected by the 196 customers or the QFD team and validated by content analysis. Findings: This article is an introduction to the relations between the most important factors of service providing process design in electronic banking industry. The study discussed and supports the requirement for creating the infrastructure needed to electronic banking which is aligned with the needs of bank customers. In this case study, after performing the calculations of QFD tables, the relative weights of identified indicators were obtained. Accordingly, among the customers’ needs, the need for security and information confidentiality had the utmost importance. The index of being economic had the highest priority in the Table 1. The indices of confidentiality and performance with equal weights had the best priorities in the Table 2. The indices of approving the transactions and orders and ease of use with an equal weight had the highest priorities in the Table 3. Finally, the indices of updating and systems development had the best priorities in the QFD has Table 4. Originality/value: In this study the new way for process planning of electrical banking service has adopted to have more accurate prioritization of customer needs. The road of designing have extended from customers’ needs and functions of e-banking services to the dimensions of service quality, e-banking services features and terms indicators of providing banking e- services. In fact the study seeks to explain and differentiation of the key concepts involved in the design of service process and Service designer should have special attention to prioritize of these factors. © Dariush Mohamadi Zanjirani, 2016.
