تاریخ انتشار: ۲۰۱۶/۰۷/۲۲
پژوهشنامه پردازش و مدیریت اطلاعات (22518223)31(4)pp. 873-889
چکیده
پروانه ثبت اختراع به عنوان یکی از بروندادهای مهم علم و فناوری، نقش مهمی در ثروت آفرینی از دانش و اقتصاد دانش بنیان داشته و شاخصه مهمی در تعیین میزان پیشرفت کشور در خلق نوآوری ها می باشد. این مقاله با استفاده از روش علم سنجی به شناسایی مخترعان هسته، اختراعات پر استناد (داغ)و میزان همکاری مخترعان ایرانی با همکاران داخلی و خارجی در پایگاههای بینالمللی ثبت اختراع شامل اداره پروانههای ثبت اختراع و علائم تجاری آمریکا (USPT)، سازمان جهانی مالکیت فکری (WIPO)، اداره پروانههای ثبت اختراع اروپا (EPO) و اداره ثبت اختراع ژاپن (JPO)، طی سالهای 1970-2014 میلادی پرداخته است. تجزیه و تحلیل دادهها با استفاده از نرم افزار اکسل و ترسیم نقشه علمی مربوطه با استفاده از نرم افزار گفی (Gephi) ویرایش 8/2 انجام شده است. یافتهها نشان داد میانگین ثبت اختراع در هر سال در بازه مورد نظر 10/8بوده است. همچنین بیشترین و پراستنادترین اختراعات در رده نیازهای انسانی (کشاورزی، مواد غذایی، بهداشت و سرگرمی) و کمترین و کم استنادترین اختراعات در رده کاغذ – منسوجات بوده است. به طور کل 1054 مخترع ایرانی و خارجی با همکاری هم توانستهاند 475 اختراع را به ثبت برسانند که سهم هر کدام از این مخترعان 2/2 درصد بوده است. نتیجه نشان داد روند رشد اختراعات در پایگاه های بین المللی سیر صعودی داشته به طوری که در سال 2014 بیشترین تعداد ثبت شده است.همچنین این اختراعات بیشتر بر اساس نیازهای اساسی مردم به وجود آمده است.
محمد توکلی زاده راوری،
علی منصوری،
فاطمه مکی زاده و
زیبا طوسی تاریخ انتشار: ۲۰۱۶/۱۱/۲۱
پژوهشنامه پردازش و مدیریت اطلاعات (22518223)(1)pp. 75-91
هدف اصلی پژوهش حاضر مطالعه مدل اپیدمی اصطلاح RFID در ردههای موضوعی پروانههای ثبت اختراع است. این پژوهش از لحاظ نوع توصیفی و از لحاظ روش مبتنی بر مطالعه مدلهای ریاضی شیوع بیماری است. جامعه پژوهش شامل 35627 پروانه ثبت اختراعی بود که از پایگاه پروانههای ثبت اختراع آمریکا استخراج شد؛ که در عنوان یا چکیده آن اصطلاح Radio Frequency Identification و RFID وجود دارد. تجزیه و تحلیل دادهها با استفاده از نرمافزارهای اکسل، اس.پی.اس، سی شارپ و راورماتریس صورت گرفته است. یافتههای پژوهش نشان میدهد که رشد تجمعی زیرردههایی که در طول زمان درگیر موضوع RFID شدهاند،یک حالت Sمانند لجستیکی دارد.این نشانگر رشد طبیعی میزان درگیر شدن زیرردهها با موضوع RFID در طول زمان است. از دیگر یافتههای پژوهش این است که روند ورود و خروج اصطلاح RFID از زیر رده های موضوعی پروانه های ثبت اختراع در طول زمان، با مدل شیوع SIS در بیماریهای واگیردار مطابقت میکند.نتایج پژوهش نشان داد RFID با مدل اپیدمی مطابقت دارد. اکثر حوزه های فنی که این فناوری امکان حضور در آن را داشته، درگیر این فناوری شده اند و با توجه به مدل SIS، اپیدمی فناوری RFID به حوزه های دیگر فناوری به حد تعادل در آمده است. همچنین نتایج نشان داد که تعداده ردههای مربوط به حوزه مورد بررسی به مدت 15 سال روند رشد داشته است و بعد از سال 2007 روند نزولی ثبت اختراعات را به خود اختصاص داده است، که یکی از دلایل آن به احتمال جایگزینی فناوریهای مرتبط جدید است. به طور کلی نتایج نشان دهنده آن است که فناوریهای جدیدی در حال جایگزینی فناوری RFID است.
Publication Date: 2005
Information Sciences and Technology (17355206)20(3-4)
Publication Date: 2007
Information Sciences and Technology (17355206)22(3)pp. 33-54
The growing number of specialized, scientific journals has made fast, batch identification and retrieval of articles a daunting task for the researchers. Furthermore, the rising cost of journal subscriptions, has deprived many researchers and even small libraries of individual subscriptions. The present research was conducted to assess the importance of establishing a full text database of Persian articles at the library of the faculty of law and political sciences in Shiraz University from the standpoint of the graduate and undergraduate students. Findings demonstrated that the average usefulness of the full-text article databases in students' view, was rated "high", given their experience with databases. About 61% of the respondents stated their "high" and "very high" approval for article digitization. Given the advantages offered by full-text article databases, the approval rating of the respondents have been "high.
Publication Date: 2008
Information Sciences and Technology (17355206)24(1)
Publication Date: 2009
Reference Services Review (00907324)37(2)pp. 221-233
Purpose - This survey aims to provide an appropriate prototype for the Digital Reference Desk of the National Library of Iran. Design/methodology/approach - Using a content analysis method, 33 digital reference desks of the national libraries around the world which offer their services in English are examined. A checklist was used to gather data based on specialists' points of view. Findings - The findings show that specialists suggested 21 features were important and crucial to be included in the model. Originality/value - The results in the paper reveal that there is a considerable difference between the present situation of the digital reference desks studied and the optimum situation suggested by Iranian specialists. © Emerald Group Publishing Limited.
Publication Date: 2009
Information Sciences and Technology (17355206)25(1)
Publication Date: 2010
Information Sciences and Technology (17355206)25(4)pp. 573-595
The present study determines the co-authorship factor in the Iranian scientific output between 2000 and 2006 as reflected in the science, social science art and humanities citation indexes made available through the Web of Science database. Webometric indicators were used. The data were extracted in plain text from WOS, analyzed using HistCite software and counted in MS Office Excel program. Of the Total of 25320 documents indexed, 24480 documents were in Science Citation Index, 783 in Social Citation Index and 57 in Art and Humanities index. The findings indicated that co-authorship factor in the period studied had been on the rise. The highest participation rate belonged to the documents with two or three authors. General coauthorship factor was 0.59. The year 2006 had the highest coauthorship factor (0.62) while the year 2000 had the least (0.55). Bradford and Lotka laws were applied to the data sets. The Lotka's Law only held true for the science citation index. The Bradford's Law, however, held true for all indexes. In all citation indexes, the United States with 1865 documents (7.38) had the highest degree of coauthorship in Iranian scientific output.
Publication Date: 2010
2025 29th International Computer Conference, Computer Society of Iran, CSICC 2025pp. 109-113
This research aims to investigate the citations received by DOAJ's journals from ISI Web of Science's articles in five fields (Arts & Humanities, Social Sciences, Pure Sciences, Technology & Engineering, and Health & Medical Sciences) during 2003-2008. It was used bibliometrics and citation analysis. In this research 2953 English-language journals in DOAJ were chosen, and no sampling was used. The research data have been gathered by means of Cited Reference Search in ISI Web of Science and after counting the number of citations in each field the journals were ranked (to the fifth rank) in terms of the number of the received citations. After studying the journals from DOAJ, it was clarified that 321 journals (10.87%) received citations, and these journals totally received 19050 citations. The average number of citations per journal was 6.45. Pure Sciences received most citations (10116 citations equal to 53.1%) and in this field Biology was in the first rank in terms of the number of citations (6009 citations equal to 50.4%) and Arts & Humanities received least citations (701 citations equal to 3.68%) and in this field Geography was in the last rank in terms of the number of citations (25 citations, equal to 3.57%). On the other hand, the Findings of Chi-square test are also indicative that there is a significant difference among the citations in terms of the mentioned-above five fields.
Publication Date: 2010
Communications in Computer and Information Science (18650937)96pp. 200-210
To visualize the structure of Iranian scientific output in Science Citation Index (SCI), accessible via Web of Science (WOS), during 2000-2006, we used scientometric techniques and HistCite software. The number of Iranian documents indexed in SCI during the study period was 24480. Generally HistCite analyzes citation data on two different levels: based on citations in WOS (Global Citation Scale), and citations in collection of retrieved documents (Local Citation Scale). The results of this study showed that, in the study period a total of 8 clusters have been formed on the two levels (GCS and LCS): Clusters 1 and 2 (with 3 sub-clusters) in GCS and clusters 3, 4, 5, 6, 7, and 8 in LCS. The subject area of whole clusters was chemistry, but different areas of this discipline. The prominent subject area in our study was organic chemistry. The most effective document in this study was an article by Zolfigol with 123 global citations and 71 local citations. The subject category of cluster 1 was analytical chemistry and membrane electrodes. Cluster 2 consists of 3 sub-clusters (sub-cluster 1 hydrocarbons, sub-cluster 2 in the field of oxidation and nitrogen, and sub-cluster 3 catalysts). Cluster 4 was crystal structure, cluster 5 electrochemical analysis, cluster 6 macro cycles, cluster 7 aliphatic and aromatic complexes and the 8th cluster was polymers. © 2010 Springer-Verlag.
Publication Date: 2011
International Journal of Information Science and Management (20088310)9(1)pp. 57-74
In this research, the citations received by DOAJ's journals from the ISI Web of Science's articles in 2003 to 2008 were studied and compared. The citations received by the journals in five fields (Arts & Humanities, Social Sciences, Pure Sciences, Technology & Engineering, and Health & Medical Sciences) as well as the difference among the citations received by DOAJ's journals in the abovementioned five fields were examined. The research method is citation analysis and the research data have been collected by means of Cited Reference Search in the ISI Web of Science. The English-language journals in DOAJ were chosen, and no sampling was used. Findings showed that out of 2953 journals, 321 journals (10.87%) received citations, and the total citations received by these journals were 19050 with the mean of 6.45 per journal; the journals in Pure Sciences received most citations (10116 citations, equal to 53.1%), and the ones in Arts & Humanities received the least citations (701 citations, equal to 3.68%). On the other hand, the findings of Chi-Square test (χ2) indicate that there is a significant difference among the citations in the above-mentioned five fields.
Publication Date: 2011
Library Review (242535)60(8)pp. 645-657
Purpose: The purpose of this paper is to study reading behavior in the digital environment based on demographic factors including faculty, degree and gender among higher education students of Isfahan University. Design/methodology/approach: This study was survey descriptive using a researcher-made questionnaire and data collection was accomplished using stratified random sampling method. The population of the study was the postgraduate students from seven faculties of Isfahan University. Different aspects of reading behavior were studied including the amount of reading of electronic resources, the style of reading electronic resources, the amount of annotating the electronic and print resources, the amount of printing out electronic documents for reading, and preference of reading medium. Findings: The study showed that the amount of reading of electronic resources is highest in the students of technical and engineering subjects, while the amount of printing out of electronic documents is highest in the faculty of sciences. PhD students usually make use of scanning for reading electronic resources, whereas postgraduate students generally print out more electronic documents. Practical implications: The findings of this study will help university authorities and digital libraries managers to provide better services to users and students. Originality/value: With the advent of internet and computers, reading is not the same as in the past. Reading in the digital age has changed and this paper tries to give some insight about the reading behavior of students and their preferences and the differences based on faculty, degree and gender. © Emerald Group Publishing Limited.
Publication Date: 2012
Iranian Journal of Information Processing Management (22518231)27(4)pp. 961-984
The present study investigated the analysis of search engines and meta search engines adoption process by University of Isfahan users during 2009-2010 based on the Rogers' diffusion of innovation theory. The main aim of the research was to study the rate of adoption and recognizing the potentials and effective tools in search engines and meta search engines adoption among University of Isfahan users. The research method was descriptive survey study. The cases of the study were all of the post graduate students of the University of Isfahan. 351 students were selected as the sample and categorized by a stratified random sampling method. Questionnaire was used for collecting data. The collected data was analyzed using SPSS 16 in both descriptive and analytic statistic. For descriptive statistic frequency, percentage and mean were used, while for analytic statistic t-test and Kruskal-Wallis non parametric test (H-test) were used. The finding of t-test and Kruscal-Wallis indicated that the mean of search engines and meta search engines adoption did not show statistical differences gender, level of education and the faculty. Special search engines adoption process was different in terms of gender but not in terms of the level of education and the faculty. Other results of the research indicated that among general search engines, Google had the most adoption rate. In addition, among the special search engines, Google Scholar and among the meta search engines Mamma had the most adopting rate. Findings also showed that friends played an important role on how students adopted general search engines while professors had important role on how students adopted special search engines and meta search engines. Moreover, results showed that the place where students got the most acquaintance with search engines and meta search engines was in the university. The finding showed that the curve of adoption rate was not normal and it was not also in S-shape. Morover, among simple and advanced pages of Google, a specific bias toward simple search pages could be seen in users. This part of the study confirmed Rogers' theory. Other results of the study indicated that renouncement of innovation was not only in decision phase. This part of the investigation was in conflict with Rogers' theory.
Publication Date: 2012
Interlending and Document Supply (2641615)40(4)pp. 192-196
Purpose: The paper's aim is to study the feasibility of establishing digital document supply services in libraries of research institutes and universities in Isfahan province. Design/methodology/approach: The research is of a descriptive survey type. The population under study included librarians working in academic and research institute libraries in Isfahan province. The data were collected via a researcher-made questionnaire using a five-point Likert scale. Findings: The study indicates that the feasibility of establishing digital document supply services in academic and research institute libraries in Isfahan province is less than average, which is not desirable. Originality/value: The paper provides information about the state of document supply services in Iranian academic libraries and research institutes. © Emerald Group Publishing Limited.
Asemi, A.,
Akbari, A.,
Kheradmandnia, M.,
Farazi, A. Publication Date: 2012
Electronic Library (02640473)30(6)pp. 833-843
Purpose - The aim of this paper is to investigate the pros and cons of Iranian library management software, focusing on the usage of open source technology. It seeks to analyse the viewpoints of librarians in the University of Isfahan as a sample to extend the findings to the Iranian Library management software community. Design/methodology/approach - In order to get the opinions of librarians, the descriptive method is used. The required data are collected by literature review, questionnaire and open interview from university top managers, software technical staff, libraries managers, librarians, end users, and companies providing similar products. However, because of time limitations, the authors could only gather data by researcher-made checklist of the librarians (informants) who directly have worked with University of Isfahan in the libraries. Findings - The main problem of many library management software platforms in Iran is that the focus of development is mainly on technical issues rather than management, operational, and end-user concerns. This is highlighted when open source software is used because it is common for an off-the-shelf product to be used with less consideration of the nontechnical issues. This is the reason that Iranian libraries are moving to replace their software with commercial versions. Research limitations/implications - There was insufficient cooperation of some librarians in identifying capabilities and deficiencies of UILMS and limited cooperation of some technical experts in reviewing the software. Originality/value - Considering the lack of standard checklists, this paper presents a relatively complete checklist to evaluate the library software. © Copyright - 2012 Emerald Group Publishing Limited. All rights reserved.
Shabani, A.,
Rezaei aderyani r., ,
Abedi, M.,
Naderi f., Publication Date: 2012
International Journal of Information Science and Management (20088310)10(2)pp. 117-133
Since early 1980s, many empirical studies were carried out to recognize stress syndrome and occupational burnout in the United States libraries; the results indicated that the librarians in other countries are susceptible to these two conditions, as well. The present paper investigates the rate of occupational burnout in librarians of University of Isfahan, and evaluates the educational level, field of study, age, occupational experience, and the position of male and female librarians. The population under study included all the 61 librarians working in the libraries of University of Isfahan. The study was conducted as census. Maslash burnout inventory was handed in to all the librarians, and 57 copies were given back. In order to analyze the data, mean and standard deviation were used for descriptive statistics; also for inductive statistics, we applied t-test and multivariate analysis of variance (MANOVA) using SPSS 16. The results showed that occupational burnout of librarians in University of Isfahan is at a moderate level in terms of intensity and abundance, while it is at a low level considering emotional exhaustion and depersonalization. There is a relationship between some demographic factors such as occupational burnout and gender (abundance of emotional exhaustion), educational level (depersonalization intensity) and field of study (intensity and abundance of emotional exhaustion), whereas there was no relationship between occupational burnout and age, occupational experience, and librarians' positions. Regarding the obtained results, managers and officials should make appropriate plans to prevent occupational burnout in librarians working in the academic libraries.
Fadaei, G.,
Fahimnia, F.,
Hosseini, S.M.,
Akbari, A. Publication Date: 2012
Iranian Journal of Information Processing Management (22518231)27(1)pp. 109-126
The project aim was to establish an SDI (Selected Dissemination of Information) service for the faculty members at University of Tehran, faculty of psychology and education. The project was carried out during the 2006-2007 period. First, a three stage survey was conducted to identify the information needs which were then served using a current awareness service over the period. Findings confirmed that the SDI project significantly impacted on the faculty information seeking behavior. Furthermore, there had been evidence supporting the fact that it has also influenced the quality of instruction by facilitating the overall efficacy of information sources collected. It was the intent of researchers to expand this project at later stages to include all humanities faculties in the university and if possible at a national level.
Publication Date: 2012
International Journal Of Information Science And Management (20088310)10(1)pp. 1-14
This research attempted to study the reading behavior of graduate students in digital environment at University of Isfahan through 2008-2009. Different elements such as types of electronic resources, reading methods, amounts of note taking, amounts of printing and the advantages of using the electronic resources are being discussed. The paper employs descriptive survey research method to answer the questions. Data needed for research was gathered through a researcher-made questionnaire based on the related literature and Liu's questionnaire (2005). The statistical population used in this research consisted of the graduate students of seven departments in University of Isfahan and stratum random sampling was applied. The findings showed that students make use of different types of electronic resources. They tend to take notes from printed material and print electronic resources. They scan when they read from computer monitors. The highest advantage of reading electronic resources is acquiring update information and remote access while the least significant advantage is the ease of reading on the computer screens.
Publication Date: 2012
Iranian Journal of Information Processing Management (22518231)27(4)pp. 921-943
The purpose of this study was to investigate the application rate of post modern management components among managers and librarians in the libraries of Isfahan state universities and the research method was descriptive survey study. The population consisted of 166 managers and librarians in the libraries of Isfahan state universities. Data was gathered using a researcher-made questionnaire and SPSS software was used to analyze the data. The findings showed that the application rate of all the components in the existing situation were lower than the average and in the ideal situation were higher than average. The results of t2 Hotteling showed that the effect of the components in the existing situation and in the ideal situation were not the same. The findings also showed that there was significance in the existing situation based on demographic factors gender and place of work and in the ideal situation based on demographic factors course of study and place of work (p<0.05).
Publication Date: 2013
Iranian Journal of Information Processing Management (22518231)28(2)pp. 497-521
This research aimed at investigating the application of strategic management components in libraries of Isfahan University, Isfahan University of Technology, and Isfahan University of Medical Sciences and the research method was descriptive survey study. The population consisted of managers and librarians of academic libraries in Isfahan city(134 persons).To gather the data, a researcher-made questionnaire with 40 questions was used and for the content validity, the face validity and construct validity, the factor analysis of questionnaire using KMO and Bartlett test were estimated 0/89. Using Cronbach's Alpha the reliability of the questionnaire was estimated 0.97. For analyzing the data SPSS software was used.The findings showed the application of components was higher than average except one of the components. The results of t2 Hotteling showed that the effects of all components were nott the same, considering the component ofexchange of information was highest and care about the strategic affairs was the lowest. The findings showed that there was significance based on demographic factors, major and type of work. But no significance difference was seen based on demographic factors, university, type of library, and years in service (p<0.05).
Publication Date: 2014
Iranian Journal of Information Processing Management (22518231)30(1)pp. 269
Because UNIMARC is the basis for Iran MARC format, in this paper all 17 problems identified by Kokabi in 1994 about adoption of UNIMARC in Iran, were compared with Iran MARC Manual to find the suggested solutions for them. Because of the international role of MARC 21 and UNIMARC, these 17 problems were checked out to reveal if these problems are solved in the last update of UNIMARC and if there is any solution for them in MARC 21. Eventually with these findings, researchers determined that MARC 21 has more adaption with special features of Persian cataloging and bibliographic features.
Publication Date: 2014
International Journal Of Information Science And Management (20088310)14(1)pp. 83-93
To meet their informationa needs, people use different tools and technologies which are called the individuals' information grounds. However, the literature on information grounds is limited to the United States; and there is no research comparing the information grounds of students in Iran so far. Therefore, the aim of the present study was to analyze the information grounds of students in Payame Noor University of Kermanshah. The total population of full-time students in Kermanshah Payame Noor University at the time of this study was about 6000. Using stratified random sampling technique, 361 students were selected to participate in this survey. A questionnaire survey was used to carry out the study. Findings revealed that the most common information grounds used were as follows: house of friends and relatives, university campus, and bus service. Also, the main reasons for using these information grounds are: presence of expert individuals, relaxed grounds, ease of communication with people in the ground, and enhancing the scope of personal knowledge and experience by exchanging information in that ground. The results indicated that there was a significant correlation between the socioeconomic status of students and type of information grounds. Moreover, it was found that there was a significant difference in male and female students' views regarding the reasons for using such grounds.
Publication Date: 2014
Iranian Journal of Information Processing Management (22518231)29(3)pp. 593
There are different theories on information as Shannon's Information or Communication Theory, Semantic Theory of Information, Cybernetics Theory, Quantum Theory of Information and Quantum Information Theory, each one viewing information from a different point. In this paper researchers used the foundamental concepts of quantum physics such as Wave/Particle duality, Complementarity, Uncertainty principle, Schrödinger's cat &so on to explain the nature of information and its role in information environments & flows. These concepts were introduced sequentially and Quantum Theory of Information was interpreted eventually.
Publication Date: 2015
International Journal Of Information Science And Management (20088310)13(1)pp. 21-38
This research examines the association between co-authorship network centrality (degree, closeness, betweenness, eigenvector, Bonacich flow betweenness) and productivity of Information science researchers. The research population includes all those researchers who have published at least one record in one of the twenty journals of Information Science which has an impact factor of 0.635 as a minimum from the years 1996 to 2010. By using social network analyses, this study examines information science researchers' outputs during 1996-2011 in ISI Web of Science database. In general co-authorship network of these researchers was analyzed by UCINET6 software. Results showed that there is a significant correlation between Journal Impact Factor (JIF) and all centrality measures except closeness centrality at P= 0.001. Results also showed that there is a significant correlation between productivity of authors and all centrality measures scores at P≥ 0.001. Also, regression reports direct relationship of degree, closeness and flow betweenness and inverse relationship of betweenness as well as Eigen vector centrality on productivity of researchers.
Naji-esfahani, H.,
Shabani, A.,
Asemi, A.,
Kharaji, F.N. Publication Date: 2015
2025 29th International Computer Conference, Computer Society of Iran, CSICC 2025
In the current study, we have addressed the feasibility of RFID in ALI, Iran on the basis of criteria associated with providing the loan desk services automatically, establishment of automatic security control for the members, inventory control and shelf reading, and applying the required regulations for automatic library management according to the viewpoints of the managers and librarians of ALI, Iran. The descriptive survey method is used in this study. The study population included all the librarians in UI, Isfahan University of Technology (IUT), and Isfahan University of Medical Sciences (IUMS) (168 people). The data was gathered using a researcher's made questionnaire and the samples size was determined to be 135 people according to randomized stratified sampling method. It is found that, the highest mean scores were related to 'improvement of loan desk services', 'effectiveness in cataloguing and identification of extra materials', 'saving the time consumed by the users', 'helpful in shelf reading', and 'helpful in inventory control.' It is concluded that the feasibility score of establishment of RFID system in providing the loan desk services, security system, facilitation of shelf reading, and applying management measures is above the medium level. © 2015 IEEE.
Publication Date: 2015
Electronic Library (02640473)33(4)pp. 810-823
Purpose - The purpose of this study is to present a model for influential factors on customer loyalty in public libraries and its evaluation in public libraries of western Iran. Design/methodology/approach - This research is a correlation study and uses a questionnaire as a data gathering tool. The statistical population consists of all members of public libraries in western Iran. The final data analysis was carried out using 467 completed questionnaires and data were analysed using SPSS19 and AMOS19 software. Findings - The findings of this study showed that perceived value has the largest influence on customer loyalty with a factor of 0.451. The second most influential factor is customer satisfaction with a factor of 0.214. Three predictor variables are the effect of the services, controlling the provided information and library as a location, which had the highest influence on perceived value of libraries' customers. The findings also showed that perceived value with meaningfulness level of p < 0.001 and a value of 0.316 has the most influence on libraries' customer satisfaction. Originality/value - Identifying and improving the influential factors on customer loyalty in public libraries can increase the customer return rate of these libraries. Public library managers of Iran, especially in western Iran, can use the findings of this study to improve the influential factors on customer loyalty in libraries under their care. © Emerald Group Publishing Limited.
